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AirBnb Manager/Homeowner Liaison
Gulberg, Lahore
2 weeks agoDetails
Hiring Person/CompanyHiring as Company
Company NameProperty Managers
Type of AdJob Offer
Career LevelEntry Level
Salary PeriodWeekly
Position TypeFull-time
Description
Homeowner Liaison is to facilitate smooth communication between the guest and home owner while maintaining positive relationship. The Homeowner Liaison will need to anticipate guest needs, ensuring that each guest has a memorable experience. This would include communicating the stages of check-in and check out to the guest.
Responsibilities:
• Responsible for administrative tasks relevant to check-in of guest
• Maintain superior customer relations by acting as a liaison between homeowner and guests
• Establish and maintain weekly updates and postings on the project - including documentation and mail outs
• Responsible for keeping a log of any AirBnB or Booking. com bookings
• Distribute all requests to the appropriate member and Community Managers in a timely manner
• Respond to telephone, e-mail, web and in-person inquiries from various parties
• Address all customer complaints professionally, leaving the owner with a positive resolution
• Other duties as assigned
Requirements:
Competencies
• Business acumen and positive mindset
• Results oriented relationship Manager
• Maintain confidentiality of guest and homeowner information
Experience
• 1-2 years work experience in guest relations
• Experience in front desk or customer service in a luxury environment
• Strong knowledge of a cozy environment is a plus
• Must possess excellent customer service skills
• Computer Literacy
• Preferred candidate will have previous experience with property management, sales and event management software, Microsoft Word, PowerPoint and Excel
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
Working Conditions
• Work from Home
